FAQ

Frequently Asked Questions (FAQ) for Value Wines NZ

1. What types of wines do you offer? We specialise in French wine, imported direct from family producers in Bordeaux, Burgundy, the Rhone Valley, the Ardeche and beyond, plus a small selection of Mosel Riesling from Germany. Our range includes red, white, rose, sparkling and dessert wines.

2. How do I place an order? Ordering from our online wine store is simple. Browse through our website, select the wines you desire, and add them to your cart. Follow the easy checkout process to provide your delivery details and payment information.

3. What payment methods do you accept? We accept Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay. All prices are in New Zealand dollars and include GST.

4. Is it safe to order wine online? Absolutely! We prioritise the security of your personal information. Our website employs encryption technology to safeguard your data during the ordering process.

5. What regions do you ship to? We currently deliver within New Zealand only.

6. How is delivery handled? Within Auckland, our own team delivers your order free of charge* within 2–3 working days and contacts you to confirm a time. Outside Auckland, and to Waiheke and outer islands, we ship via NZ Couriers, and delivery times depend on the courier's service to your area. See our delivery page for full details. *Conditions apply.

7. Can I track my order? For courier deliveries, you will receive a tracking number once your order has been shipped. For Auckland deliveries, our team will contact you directly to arrange delivery. You can also view your order status in your customer account.

8. What if I receive a damaged or defective product? We take great care in packaging your order to prevent damage during transit. In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. We will work to resolve the issue and ensure your satisfaction.

9. Can I return a wine if I don't like it? Unfortunately, due to the nature of our products, we cannot accept returns for wines that you simply do not enjoy. However, if you receive a faulty or incorrect item, please contact us, and we will assist you in resolving the issue.

10. How can I contact customer support? Our customer support team is available to assist you. You can reach out to us at connect@valuewines.nz and we will respond to your inquiries promptly.

11. Do you offer private wine tastings? Yes. We run private, bespoke wine tastings in homes and for team events across Auckland. See our private wine tasting page to book.