Returns and Refunds Policy

Terms of Service

Last Updated: 4th Dec 2023

Welcome to Value Wines NZ. We appreciate your interest in our wide selection of wines and are committed to providing you with a seamless and enjoyable online shopping experience. 

 Damaged or Defective Items:

 If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.

  • We may request photos or other documentation to process a return or replacement.
  • Once we confirm the damage or defect, we will arrange for a replacement or a full refund, including shipping costs, at no additional cost to you.

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    Personal Taste Preferences

    • We do not accept returns for products due to personal taste preferences.
    • We encourage you to read product descriptions and reviews carefully before making a purchase.

    Return Process

    • To initiate a return for a damaged or defective item, contact our customer service team with your order number and details of the issue.
    • If your return is approved, we will provide you with instructions on how to return the item.
    • Returned items must be in their original packaging.

    Refund Process

    • Once we receive and inspect the returned item, we will notify you of the status of your refund.
    • If approved, a refund will be processed to your original method of payment within 7-10 business days.
    • Shipping costs are non-refundable, except in cases of damaged or defective items.

    Contact Information

    • For any questions or concerns regarding returns and refunds, please contact our customer service team at connect@valuewines.nz.

    Exceptions and Special Circumstances

    • We reserve the right to refuse a return or refund if the product does not meet our return policy criteria.
    • In special circumstances, additional fees may apply, and we will inform you of any such charges beforehand.

    Thank you for choosing Value Wines NZ. We appreciate your business and hope you enjoy exploring our selection of exceptional wines!

    Value Wines NZ Ltd.