Terms of Service
Terms of Service
Last Updated: 4th Dec 2023
Welcome to Value Wines NZ. We appreciate your interest in our wide selection of wines and are committed to providing you with a seamless and enjoyable online shopping experience. Please take a moment to review our policies to ensure a clear understanding of how we operate.
1. Age Verification: To comply with legal requirements, all customers must be at least 18 years of age to purchase alcoholic beverages. By accessing our website and making a purchase, you confirm that you are of legal drinking age. We reserve the right to request age verification before processing any order.
2. Product Availability: Our online inventory is regularly updated to reflect current stock levels. However, in some instances, a product may become unavailable after you place an order. If this occurs, we will promptly notify you and provide alternatives or a full refund.
3. Pricing and Payment: All prices are listed in New Zealand dollars and are exclusive of taxes. We reserve the right to adjust prices due to changes in taxes or supplier costs. Payment can be made using secure online payment methods. Your payment information is encrypted and securely processed.
4. Shipping: We currently offer shipping within New Zealand. Shipping costs and delivery times vary based on your location. Please review our shipping information page for specific details. It is the responsibility of the buyer to provide accurate shipping information. We do not ship to P.O. boxes.
5. Delivery: Alcohol delivery services are governed by specific regulations designed to ensure responsible consumption and adherence to legal restrictions. Our delivery operations strictly adhere to a designated time frame, spanning from 6:00 am to 11:00 pm, with certain days, including Good Friday, Easter Sunday, Christmas Day, and before 1:00 pm on ANZAC Day, marked as non-delivery days. In instances where someone other than the purchaser accepts the alcohol delivery, it is mandatory for the recipient to affirm that they are of legal drinking age. This requirement is essential to uphold the fundamental principles of responsible alcohol distribution. These guidelines are meticulously crafted to strike a delicate balance between the convenience of alcohol delivery services and the paramount importance of safeguarding public welfare.
6. Returns and Refunds: We take pride in the quality of our products. If you receive a damaged or defective item, please contact our customer service within 7 days of receiving your order. We may request photos or other documentation to process a return or replacement. We do not accept returns for products due to personal taste preferences.
7. Privacy and Security: We take the privacy and security of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
8. Customer Service: Our customer service team is available to assist you with any inquiries or concerns. You can reach us by emailing connect@valuewines.nz
9. Newsletter and Promotions: By creating an account or making a purchase, you may be subscribed to our newsletter. You can opt out at any time by following the instructions in the newsletter or contacting customer service.
10. Governing Law: This policy is governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in New Zealand.
11. Changes to the Policy: We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting to our website. Please check this page regularly for updates.
Thank you for choosing Value Wines NZ. We appreciate your business and hope you enjoy exploring our selection of exceptional wines!
Value Wines NZ Ltd.